helloPay is an online payment service that enables you to send payments online securely, instantly, and cost-effectively. It is legally established as HELLOPAY MALAYSIA SDN. BHD. (1110432-T), with business and mailing address at Level 22, Menara Worldwide, 198, Jalan Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan, Malaysia.
You can use helloPay to make online purchases with our merchant partners without entering your payment details each time, and as a registered helloPay member, you can enjoy exclusive discounts from some of your favorite online brands.
helloPay is much more convenient than traditional payment methods; it is far less time-consuming than making a trip to the bank or ATM, making the entire process faster for buyers and sellers alike.
As a registered customer, you can complete your transactions with just your username and password.
You will never need to enter your payment details online again: helloPay keeps your data safe with a security system that adheres to the highest safety and security standards.
helloPay will always be free of charge for you.
helloPay is committed to use the best commercially available technology and procedures to protect the security of your online transactions. Please feel free to contact us, if you have further questions.
Registering with helloPay could not be easier - all you need is your email address and mobile number to get started with your personal helloPay account.
• Enter your email address.
• An email will be sent to you with a link to confirm your email.
You will have to provide supporting documentation - proof of identity in the form of a scanned ID Card/Passport and proof of address in the form of bills/ receipts to complete your account registration process.
If you have forgotten your password, then follow these steps:
• Go to Login page to access login page.
• Click on ‘Forgot your password?’ button as demonstrated in screenshot above.
• Enter your email address.
• An email will be sent to you with a link to reset your password.
If you suspect that an unauthorized transaction has been made from your account, you should always contact your bank or credit card company to block the account number against further potential unauthorized charges. Please also contact us through our Contact Us page so that our dedicated staff can take the right action to help you.
There are many reasons for why this happened: Is your shipping address correct? Have you received any messages from us regarding your account? Did you verify your payment? Have you reached your transaction limit?
Please contact the merchant for further details if you have entered your details correctly and you have not received any e-mails or calls from helloPay. Merchant is also able to cancel your order if, for example, the items ordered are no longer in stock.
If your shipping address is not correct, please contact the seller as soon as possible and notify us at email@example.com. If your order has already been cancelled, you will need to place it again.
If you have already been contacted by our team, you may already know the reason. Perhaps the order was suspicious or the amount was too big to be approved without verification?
Another reason could be that you have reached your monthly transaction limit. You can upgrade to Premium to get a bigger allowance. Please help us by responding to our emails and calls. This helps us to provide better service and avoid order cancellations. If the order was cancelled, you will receive a refund on your account.
If you cannot find the reason, contact our team at firstname.lastname@example.org and we will do our best to help you.
helloPay is currently available for purchases on Lazada. We will be adding more merchants regularly, and invite you to check back soon on our homepage.
Most promotions and vouchers can perfectly be paired with helloPay. Nevertheless helloPay cannot be paired with specific promotions offered by other payment methods (for example Mastercard Mondays). However, we are constantly working to give you the best promotions and deals with helloPay. Check our homepage for current campaigns.
This feature can be enabled on request, but please note that by enabling this feature, you could allow others within the organization access it as well. We advise to create separate accounts for purchasing and selling.
To edit Profile, follow the instructions below:
• Log in with your username and password
• Go to "Account Settings"
• Enter your new information, then click "Save" to save any changes you have made.
Your email address can only be registered with one helloPay account and you cannot add additional email addresses to your helloPay account.
Your email address and mobile number must be verified to ensure that we can contact you.
• Registering an account with helloPay and making purchases is completely free of charge.
• There might be charges occurring when a payment fails.
• For a full list of possible occurring fees please refer to the fee table.
To provide the best service, we have to collect some information about you and your order. This is why we find it necessary to contact you when information is missing (e.g. when your address cannot be found) or if we find suspicious behavior on your account. All of this is done to make sure that your account is safe and you do not experience any problems while shopping with us. If you do not respond to our emails or calls, your order may be cancelled.
Log in to your account with your username and password.
Once successfully logged in, you can add E-money to your account within the account’s limits simply with a wide array of payment options.
Your transaction is instantly processed and your account is updated in real time.
The following limit applies to premium account:
|Account type||Single Transaction Limit||Monthly Transaction Limit|
|Premium account||MYR 1,500||MYR 50,000|
Currently, helloPay only accepts Malaysian Ringgit.
Refunds will be handled by your seller
To get a refund, you should contact the seller. Once the seller processes your request, you will get a confirmation message from helloPay. Please note that it may take some time for your refund to appear on your account. In case you have any issues with your refund please contact us.