PRIVACY POLICY

View Malay Version

www.hellopay.com.my (the “Website”) is operated by HELLOPAY MALAYSIA SDN. BHD. (“helloPay”, “we” or “us”).

This Privacy Policy describes how helloPay collects, records, holds, stores, uses, discloses, transfers and processes data classified as personal information that helloPay collects from an individual associated with the services available through the Website.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

   

1. INFORMATION WE COLLECT

When you create a helloPay account, or otherwise provide helloPay with your personal information through your use of the Website, helloPay collects personal information which may include your:

i. Full name;

ii. Identification number (e.g. passport number, identity card number, etc. ) and/or details;

iii. Company name (if any);

iv. Home and/or work address;

v. Email address;

vi. Credit card details;

vii. Bank account details;

viii. Phone number (mobile and/or fixed line); and/or

ix. Information about your URL website (if any).

   

2. CONSENT FOR COLLECTION, USE AND DISCLOSURE

2.1 Your use of the Website and/or registration for helloPay’s services constitutes your consent to the terms of this Privacy Policy.

2.2 helloPay reserves the right to amend this Privacy Policy at any time with or without notice. When it does, helloPay will also revise the "last updated" date at the top of this Privacy Policy.

2.3 helloPay will notify you by email regarding material changes to this Privacy Policy that will affect information collected from you in the future. In certain circumstances, however, helloPay may not notify you, for example, in cases relating to any contravention of the law by you, collection of debt owed to us or compliance with requests from law enforcement agencies or a court order.

2.4 By continuing to access and use the service on the Website, you are deemed to have accepted any changes to the provisions of this Privacy Policy.

2.5 If you provide personal information of any third party to helloPay, we assume that you have obtained the required consent from that relevant third party to share and transfer his/her personal information to us.

2.6 You may withdraw your consent under this Privacy Policy at any time by sending an email using helloPay’s contact form. Please note that in the event you withdraw your consent, helloPay may suspend its provision of products and/or services to you.

   

3. COLLECTION OF PERSONAL INFORMATION

3.1 helloPay may collect personal information through, but not limited to the following means:

A. Opening a helloPay account

By signing up for a helloPay account or use of the helloPay services, you may be required to enter your personal information to store with your account.

B. Use of the helloPay services

If you are using helloPay services as a guest, you may be required to enter your personal information for the purposes of fulfilling a transaction.

C. Social media

If you sign up for a helloPay account using your social media account, link your helloPay account to your social media account or use other helloPay social media features, helloPay may access information about you which you have voluntarily provided us via that social media provider in accordance with that provider's policies and helloPay will manage your personal information which helloPay has collected in accordance with this Privacy Policy.

3.2 helloPay limits its collection of personal information only to information which is necessary for the provision of the helloPay services and the operation of the Website.

3.3 helloPay does not knowingly collect any personal information from any persons under the age of eighteen (18) years.

   

4. PURPOSE OF COLLECTION AND USE OF PERSONAL DATA

helloPay reserves the right to collect and use your personal information for the following purposes:

i. to comply with any applicable law, regulation, legal process and/or government request, including but not limited to ‘Know Your Customer’ principles, customer due diligence, anti-money laundering and anti-terrorism financing-related purposes;

ii. market research to better understand your needs in relation to the helloPay services;

iii. to improve the Website and helloPay’s products and/or services;

iv. to fulfill your requests when using our products or services;

v. to fulfill transactions with helloPay merchants;

vi. to communicate with you and other visitors to the Website, to inform you (where necessary) of any upgrades, as well as of other products and services available from helloPay, its affiliates and third parties;

vii. to allow you to access limited-entry areas of the Website;

viii. to personalize any of our services and products for you and to deliver targeted advertisements and offers from us and third parties;

ix. for any billing requirements and to maintain relevant payment records;

x. to respond to any claims by third parties or in response to any potential breach of any agreements or policies that govern your use of the Website or any helloPay product or service;

xi. to protect the rights of helloPay, including but not limited to the security or integrity of the Website;

xii. to identify and resolve any technical problems relating to the Website and our products and/or services; and/or

xiii. for our business or operational analysis, marketing and other promotional purposes.

   

5. COLLECTION OF OTHER DATA

5.1 helloPay may use cookies, which may track your activity across the Website and record data which includes:

i. your computer's IP address;

ii. browser type;

iii. webpages you visited before you came to the Website;

iv. the pages within the Website which you visited;

v. the time spent on those pages, items and information searched for on the Website, access times and dates, and other statistics

5.2 The data collected may be used by helloPay for the following purposes:

i. analysis and evaluation in order to help helloPay to improve the Website and the services and products helloPay provides;

ii. enabling certain features and functions on the Website, or services, including but not limited to remembering your username, browsing preferences, and other service preferences;

iii. building up a profile of how you and other users use the helloPay Website;

iv. administering helloPay services to you and to our advertisers; and

v. establishing usage statistics on the helloPay platform.

5.3 Most internet browsers provide you the option of turning off the processing of cookies. You may turn off cookies while browsing the Website but this may result in the loss of functionality, restrict your use of the Website and/or delay or affect the way in which it operates.

   

6. DISCLOSURE, PROCESSING AND RETENTION OF DATA

6.1 helloPay shall only disclose your information:

i. to helloPay's employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on helloPay's behalf for any of the purposes identified under section 4 of this Policy;

ii. if helloPay has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with helloPay’s rights or property, other users of the Website, products or services, or anyone else that could be harmed by such activities; or

iii. to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

6.2 Personal information collected from you may also be transferred to a third party in the event:

i. helloPay engages its affiliates and/or other third parties to provide certain products and/or services to you on helloPay’s behalf. In such cases, helloPay will only provide information to such third parties on a ‘need to know’ basis, and helloPay will limit their rights to use and further disclose your personal information as appropriate in the course of their work for helloPay;

ii. to verify the accuracy of the personal information that has been provided to us;

iii. to detect, prevent or otherwise address fraud, security or technical issues;

iv. the business of this Website or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat personal information in accordance with this Privacy Policy; or

v. we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.

6.3 Where payments to helloPay merchants are made through the Website, helloPay may share personal information which can include your name, delivery address, and telephone number, for the purposes of enabling the helloPay merchant to fulfil the transaction.

6.4 Information relating to bank accounts and other financial information will never be disclosed to anyone through this Website, unless helloPay must do so to comply with any applicable law, regulation, legal process and/or government request.

6.5 Where personal information is shared with third parties, helloPay will exercise all reasonable endeavours to ensure that such third parties keep your personal information secure.

6.6 We may transfer your personal information to countries other than the country in which the data was originally collected. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and comply with applicable legal requirements providing adequate safeguards for the transfer of your personal information to other countries.

6.7 After your account becomes inactive (that is, if you request to be removed from helloPay’s database), helloPay will keep your personal information in its archives for a duration as may be required under any applicable laws or regulations. Your information will be used only as necessary for tax purposes or to prove helloPay's compliance with any applicable law.

   

7. ACCESS AND UPDATES TO PERSONAL INFORMATION

7.1 You have the right to access and review any personal information helloPay has collected and retained from you.

7.2 You are responsible for informing helloPay about changes to your personal information from time to time and have the right to request for the amendment of inaccurate or incomplete personal information by submitting a request via email using helloPay’s contact form. helloPay will screen and verify all requests before effecting the corrections. Once verified, helloPay will effect the corrections or updates as soon as commercially feasible.

7.3 In order to verify your personal information, helloPay may request you to provide supporting documentation to corroborate the personal information provided.

   

8. SECURITY SAFEGUARDS

8.1 helloPay protects your personal information by:

i. restricting third party access to any personal information;

ii. maintaining relevant software and technology within the Website and helloPay payments platform to prevent unauthorized computer access;

iii. securely destroying your personal information when it is no longer needed for any legal or business purpose.

8.2 helloPay uses SSL (secure socket layer) encryption technology when processing your financial details to keep your personal information safe and secure.

8.3 If you believe that your personal information on the helloPay Website has been breached or compromised, please contact helloPay immediately.

8.4 Your password is the key to your account. helloPay encourages you to use unique numbers, letters and special characters. Do not share your helloPay password to anyone. If you share your password with others, you will be responsible for all actions taken in the name of your account and you could also be subject to legally binding actions taken on your behalf. If your password has been compromised, or you have grounds to believe it has been compromised, for any reason, you should immediately contact helloPay and change your password.

8.5 You are reminded to log off from your account and close the browser when finished using a shared computer.

   

9. EXTERNAL WEBSITE LINKS

Certain pages of the helloPay Website may feature links to external websites owned or operated by third parties. helloPay will not be responsible for the content, information, operation or activities of those websites. helloPay strongly recommends that you cautiously read and understand any third party websites’ privacy policy before you share your personal information with those websites.

   

10. CONTACT US

Visit the Website’s FAQ or Contact Us pages for any inquiries related to this Privacy Policy.

All products and services provided by us are subject to the applicable helloPay Terms and Conditions found on the helloPay Website and governed by the laws of Malaysia.

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